FAQ

FAQ

- I see something on your site that is almost what I want, can you make a customization for me?

Absolutely!  Unlike a traditional furniture store where “what you see is what you get”, we can customize anything you want.  Pick out what appeals to you, then beside the picture look for a “Custom quote this item” button.  Click it and fill out the short form with your request.  We will get back to you with a price for the customization.

+ If I find my own picture, can you make it for me?

We would love to try!  Provide us with pictures, dimensions and whatever details you can and we will get the best price from competing furniture manufacturers.  Jump over to the custom furniture page for more details.

+ How much does it cost to ship?

On standard orders over $2900, shipping is free.  All other orders a flat rate fee of $299 is charged.  Custom made furniture pieces and certain delivery addresses may incur additional shipping charges.  These rates are for the continental United States.  We do not ship international.

+ How long does it take to get my furniture delivered?

Nothing shown on this site is stocked inventory.  Rather, it is all made-to-order.  When you place your order and payment is made, the shop will begin working on your order.  Most Amish shops take 6-8 weeks to build, depending on the size of your order.  Delivery then takes another week.  Please allow a total of 8-10 weeks to get your furniture made and delivered.

+ How do you deliver?

We broker with various shipping providers including independent owner operated trucks and PackShip.  Depending on the item, we may also use UPS or FedEx.

+ Can your delivery people carry it upstairs and put it together?

We do have full service available for an additional $150.  Depending on what you order, you might find great value in this.  Otherwise delivery service is curbside.

+ What payment methods do you accept?

When checking out, you will be directed to PayPal where you can pay with any major credit card including Visa, Mastercard, American Express and Discover (you do not need a PayPal account).  If you have a PayPal account, you can also pay using your PayPal balance or your bank account.  We also accept certified checks through the mail and offer a 1.5% discount if you elect to pay that way.

+ What if i don't like it when I receive it?

Because everything is custom made-to-order and not stocked merchandise, returns are not allowed.

+ What if the furniture is damaged when it is delivered?

Our shipping providers specialize in furniture deliveries and ensure the safest transportation available.  However, if a piece arrives damaged, you must report it to the transportation company at the time of delivery.

+ How close are the actual stain colors from the website?

Since color representation on computer monitors and mobile devices vary, it is impossible to have a truly accurate color match.  The variety of stains should give you a good visual understanding of the finish you want on your furniture.  Once your order is placed, it is possible to mail out actual stain samples if needed to finalize your color.  We can also color match if you mail a sample in.  Contact us if either of these situations apply to you.

+ I can find other furniture cheaper online, why should I buy from you?

The internet is saturated with cheap imported furniture with fake wood.  At Custom Furniture Warehouse, we focus on American made, solid wood furniture, hand made from Amish craftsmen.  If you want cheap furniture, go elsewhere.  If you want quality furniture that will last for generations, and are proud to support hard working Americans, you come to the right place.

+ Do Amish really make it?

Yes, they do.  Not only is the furniture solid hardwood with lasting durability, the Amish are some of the best furniture makers in North America.  The furniture on Custom Furniture Warehouse is top notch.

+ Does all the furniture on this site come from the same Amish shop?

No, we currently represent over 30 Amish wood shops specializing in hardwood furniture mostly from Ohio and Pennsylvania.

+ Do you have a showroom or store I can visit?

We are an online store/warehouse only.  Tons of furniture is sold online daily.  It’s the wave of the present and the future.